Bathtek Product Warranty
Where the term ‘unit’ applies to a Steam Shower, Shower Enclosure, Whirlpool or other, purchased from Bathtek.
Bathtek provides a limited warranty on its products for use in the United Kingdom to original purchasers for personal or single family use.
Items from third parties, such as Salamander pumps etc will be covered under their Warranty.
What is covered?
The warranty covers the tub shell, walls, skirt, framework, roof and supplied components (inclusive but not exclusive), panels, whirlpool pump, steam generator, electrical control box, standard plumbing hoses and electrical cables supplied with the unit against defects in material or workmanship and runs from the date of receipt of the goods are delivered. The Warranty does not cover light bulbs, fluorescent lighting tubes and cables or hoses modified or fitted onto those supplied with the unit.
Our Warranty does not cover defects arising in respect of:
(1) fair wear and tear;
(2) misuse or abuse;
(3) non consumer use;
(4) failure to install or utilise the product in accordance with any written instructions, good plumbing practice or any legal legislation;
(5) parts which do not form part of the material structure of the product;
Our Warranty commences from the date of delivery for 12 months and requires the Completion Certificate to be fully completed and returned to us upon making a claim under the Warranty in order that we can supply parts under the Warranty.
The tub/base must be water tested for operation and leaks prior to final enclosure of the unit. Failure to do so will void warranty. If a problem is discovered after installation, Bathtek will not be responsible for the cost of removing or reinstalling the unit, or for costs associated with any adjacent materials. Proper drain installation is the responsibility of the installer; this includes ensuring all connections are water tight, including those pre-fitted. Some connections, such as the waste are fitted for transport, but not fully tightened. Bathtek’s warranty does not cover drain leakage.
Modifications to the product other than the removal of the RCD and/or Plug WILL VOID the warranty.
Return of Warranty Card:
The warranty registration card or online Warranty Registration Form must be filled out by the purchaser within one hundred twenty (120) days from purchase and mailed to Bathtek in order for this warranty to take effect.
Warranty Limitations:
Your warranty is void if the unit is not water tested for operation and leaks and inspected prior to final enclosure. Our warranty does not cover defects, damage, or failure caused by common carrier, installer, user, or other person. Chips, cracks, and scratches can be repaired by a qualified technician at the owner’s/user’s expense. We do not cover the following: careless handling; modification of any type for any reason; improper installation (See Installation Instructions); connections supplied by the installer; improper voltage supply/electrical modifications; misuse; incorrect or improper maintenance; incorrect or inadequate water use; use of improper cleaners; or extraordinary acts such as earthquakes, hurricanes, lightning, floods, hail, etc.
Extent of Warranty:
This warranty extends only to the original consumer/purchaser of the Bathtek product when purchased and originally installed within the boundaries of the United Kingdom. The warranty terminates after transfer of ownership or if it is installed or relocated outside the boundaries of the United Kingdom by the original consumer/purchaser prior to the expiration of the warranty period. Display floor models and overstock sale units are excluded from this warranty.
Acts Invalidating Warranty:
Inspecting the unit prior to installation is the responsibility of the installer(s) or person(s) acting on behalf of the user or the user. They are responsible for ensuring that the unit is free of defect or damage. Our shipping container advises the installer of this responsibility. Bathtek is not responsible for failure or damage that should have been discovered, repaired, and avoided by proper inspection and testing prior to installation. Damage that occurred in transit is the responsibility of the carrier. The consignee must open and inspect the unit for damage when it is delivered or within 2 working days (48hrs). If the unit is damaged, this must be reported immediately to both the seller and the carrier in writing and an inspection or photographs may be requested. If the product cartons appear damaged, then the item MUST be signed for indicating damage. In the event that the carrier fails to respond, report such response to both the seller and the carrier. Any freight claims must be filed within 5 working days and will only be accepted if the item was signed for on arrival as damaged. It is the responsibility of the installer, contractor, or user to install the unit properly allowing for access for service. Damage, including chips or scratches, occurring to the unit during installation is the responsibility of the installer and after installation is the responsibility of the user.
Should a claim arise, the issue will be investigated. As part of this investigation we request that the following conditions be satisfied:
(1) The product has been fitted in accordance with the fitting instructions, local bylaws and general good plumbing and electrical practice.
(2) The product has been maintained and cared for in compliance with our instructions (including regular and appropriate cleaning). If it is our opinion that the product has been modified, misused, neglected, wilfully or accidentally damaged, we can accept no responsibility for failure.
(3) The opportunity to inspect the product in the installed condition.
Site Visit (installer visit request)
Should you require a site visit from a Bathtek approved installer to investigate a fault you have with your shower, this can be arranged by completing and returning a Site Visit Request Form. Copies of the Site Visit Request Form are available in the downloads areas of the www.bathtek.com website or by requesting a copy by calling us on 01423 522 222
In completing the On Site Visit Request Form we will ask you to provide your credit/debit card details. In doing so, you consent to allow us to use these details to process the payment of £110.00. The site visit request fee will be refunded if the fault is deemed as a result of a fault or failure covered by the warranty. If as a result of the site visit we reasonably determine that the Bathtek Shower product is not covered by our guarantee, we reserve the right not refund the monies (£110) to cover the labour costs incurred by us in making the site visit.
Disclaimers:
Bathtek is not responsible for incidental or consequential damages/losses from any cause such as water damage to carpeting, floors, or ceilings. Optional equipment not manufactured or sold by Bathtek is not covered. Damages or defects that should be detected before installation are not covered. This limited warranty does not include labour, transportation, or other costs incurred in the removal and/or reinstallation of the original unit or replacement unit or any parts that need replacing. Costs related to obtaining access for repair are not covered. The foregoing warranty is EXCLUSIVE and in lieu of all other warranties, including any other warranty of quality, express or implied, and including any warranty of merchantability, or any warranty of fitness for any particular purpose.
Customer Service Department: 01423 522 222. Monday to Friday 9am – 5pm
Cancellation:
For items purchased over the telephone or online:
If you wish to cancel your order then items may be returned within 7 days by contacting us by phone (01423 522 222) for an RMA (Return merchandise authorisation) which must be shown outside the package for a full refund. Any items returned without an RMA will be refused by our goods inwards department.
The customer must take ‘due and reasonable’ care of any goods that are to be returned, this includes ensuring the goods are packaged to ensure a safe return delivery. Bathtek will not be responsible for loss or damage of returned items that have been damage in transit organised and arranged for by the customer.
For items purchased through our showroom:
If you wish to cancel your order, you can do so by contacting us by phone (01423 522 222) for an RMA (Return merchandise authorisation) which must be shown outside the package for a full refund. Any items returned without an RMA will be refused by our goods inwards department. We do not refund carrier costs for either delivery or return in this instance. The customer must take ‘due and reasonable’ care of any goods that are to be returned, this includes ensuring the goods are packaged to ensure a safe return delivery. Bathtek will not be responsible for loss or damage of returned items that have been damage in transit organised and arranged for by the customer. Any non-faulty items returned will incur up to 25% handling.
For special order items or items modified specifically at or by the customer’s request:
In situations where an item has been specially ordered, modified or manufacturer specifically for the customer, aside from any reasons relating to product failure or fault, we will not accept these items to be returned.
Auction items are non cancellable. Purchases made by businesses are not subject to cancellation.
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