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General Questions
Non Technical Questions: Warranty, Support, Delivery etc.
 
There were 22 questions found in this category:
 
  1. Access and Weight
    Our showers and steam showers are all supplied in a number of boxes (normally 3-5). The largest box in most cases is the...
       Last Modified: Jul 30, 2009     Number of views: 647  

  2. Cleaning your Shower

    Whirlpool baths and showers should be cleaned and sanitised regularly to help remove the build up of bath deposits...
       Last Modified: Jul 30, 2009     Number of views: 673  

  3. Deluxe v Classic v Premium

    The single main difference between the Classic, Deluxe and Premium steam shower models is the control panel. The Classic features the TR002, the Deluxe has a back lit Touch Screen and the...
       Last Modified: Sep 15, 2009     Number of views: 644  

  4. Do you offer any upgrades or modifications to your showers?
    We are not able to offer any in-house modifications or changes to the specification of our showers and whirlpool baths over and...
       Last Modified: Sep 15, 2009     Number of views: 708  

  5. Extractor/Circulation Fan

    Due to the enclosed nature of steam shower cabin, the moisture...
       Last Modified: Jul 30, 2009     Number of views: 637  

  6. General care of Hand shower and Monsoon Shower head

    As with any shower head, it is important to keep the rose clean and free from build ups that will prevent it from allowing water to pass though correctly.

    In Hard water areas (high...
       Last Modified: Jan 24, 2011     Number of views: 390  

  7. Hand shower keeps drooping

    If your hand shower keeps drooping whilst in the Holster of the riser bar, then you may need to tighten up the screw inside the Holster.

    Simply remove the hand shower from the holster and...
       Last Modified: Jul 30, 2009     Number of views: 1155  

  8. Hard Water

    Yes. If you know you like in a Hard water area, you may well have a water...
       Last Modified: Jul 30, 2009     Number of views: 659  

  9. Helping your plumber

    All of our showers come with comprehensive instructions to help your plumber install your new shower quickly and correctly.

       Last Modified: Jul 29, 2009     Number of views: 658  

  10. Order Delivery

    Your delivery (if over 30kg, ie Whirlpool baths, Steam Shower cabins, shower cubicles and some larger parts) will be delivered on a pallet.

       Last Modified: Jul 29, 2009     Number of views: 649  

  11. Replacement Parts

    We supply replacement parts for all models.

    Most parts will be instock and available. If your shower is still under Warranty, then these parts will be supplied free (please supply your...
       Last Modified: Mar 02, 2010     Number of views: 1024  

  12. Tempered Safety Glass

    All of our showers are fitted with safety glass. Safety glass has enhanced thermal resistance, and breaks into small cuboid fragments rather than irregular shards of glass...
       Last Modified: Jul 29, 2009     Number of views: 633  

  13. The doors wheels have broken

    The wheels/runners/door cams run in grooves on the top and bottom metal rails.

    When installing them, the upper wheels should be fitted to the glass first, then hooked into place. Position...
       Last Modified: Oct 10, 2011     Number of views: 146  

  14. The shower has a telephone connection

    Some of our products are fitted with a telephone connection as part of the electronics.

    This telephone function is neither advertised, tested or supported for UK Telecoms use as as...
       Last Modified: Jul 22, 2010     Number of views: 593  

  15. The Steam Generator and Steam production

    Saunas and steam rooms both use heat therapeutically, but they do it in different ways. Essentially, a sauna uses dry heat, while a steam room incorporates high humidity and warmth. Both open up...
       Last Modified: Jul 02, 2010     Number of views: 657  

  16. Tiling under/behind the shower
    It is recommended that you fully tile under your shower, steam shower or whirlpool bath, this is because they are designed to be...
       Last Modified: Jul 30, 2009     Number of views: 655  

  17. Water collecting in the tub and not running away

    If you have a small amount of water that is collecting in the tub/base and not running out of the waste this is because the tub has not been correctly set up and tested in place.

    The base...
       Last Modified: Aug 28, 2009     Number of views: 720  

  18. What do I need to know or purchase before I fit my shower?

    Checklist for installing a Bathtek Shower:    Last Modified: Sep 15, 2009     Number of views: 984  

  19. What is included in the price?

    Yes!. All the features listed on our website relating to each shower are included in the price. If you have any doubt about...
       Last Modified: Jul 30, 2009     Number of views: 627  

  20. Where can I get spare parts for my steam shower, shower cabin or whirlpool bath?

    We have a dedicated website for purchasing spare parts for your steam shower, shower cabin or whirlpool bath:

       Last Modified: Dec 06, 2010     Number of views: 903  


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